The Challenge
With hundreds of retail facilities, thousands of service delivery channels to manage round the clock, rapidly evolving technologies, increasingly discerning and demanding consumer, a million things can go wrong. mobily’s high customer-centric standards are at risk at every stage and in every aspect of the Customer journey.
The Solution
Real-time monitoring of all mobily operations and assets by a dedicated team of 4C quality inspectors. The data captured streams through a custom 4C360 Dashboard with Instant alerts and notifications pushed to mobily’s Operations and Maintenance teams based on a Compliance checklist designed as per the needs of more than 12 departments.
Platform
Departments
Quality Metrics
Amazing Solution
At the Push of a Button
Incident Management
Integrates an automated scoring and evaluation management workflow.
Same-Time Tracking
Branch managers can track ticket and incident status using their 4C360 Dashboard.
Predictive Analytics
Real-time Business Intelligence powering same time corrective measures.
The Results Were Amazing
End-to-end business continuity lifecycle; from planning to early warning system tracking, risk assessment and response. An easy-to-use collaborative incident management system that speeds communication, tracks progress, and simplifies project management.
Harness the Power of 4C360
